At Green Ritual Matcha, every product is crafted and handled with great care to ensure you receive the highest quality experience, whether it’s our ceremonial-grade matcha or a handcrafted drink from our cart.

Due to the nature of our products and our commitment to freshness and purity, all sales are final.

No Refunds or Exchanges

We do not offer refunds, returns, or exchanges once an order has been placed. Matcha is a perishable product, and to maintain our high standards of quality and safety, we cannot accept returned items.

We encourage all customers to read product descriptions carefully and reach out to us with any questions before placing an order.

Need Help?

If your order arrives damaged or if there’s an issue with the contents of your package, please contact us within 48 hours of delivery. We will do our best to make it right.

📧 Email us at: contact@greenritualmatcha.com
Include your order number, a description of the issue, and clear photos if applicable.

We appreciate your understanding and your support of small, intentional businesses.